Privacy Policy | layZ AI

Effective 1 May 2026

This Privacy Policy explains how layZ AI ("layZ", "we", "us", or "our") collects, uses, shares, and protects information when you use our websites, applications, AI-assisted video tools, and related services (the "Service").

By using the Service, you acknowledge this Policy. It should be read with our Terms of Service and Refund and Cancellation Policy.

1. Information we collect

We may collect:

Account information, such as your name, email address, profile image, authentication details, and preferences.
User Content, including uploaded or imported media, links, project files, scripts, prompts, brand assets, workflow settings, and messages you send through the product.
Product activity, such as the tools you use, jobs you run, exports you request, credit usage, plan status, and actions in the editor.
Technical information, such as browser type, device information, IP address, approximate location derived from IP, diagnostic logs, referrers, and cookie or similar identifiers.
Billing information, such as your plan, renewal status, and transaction identifiers. Payment card details are processed by our payment provider and are not stored in full by layZ.
Information from providers, such as authentication providers and payment processors, when you connect those services.

We collect information you provide directly, information generated by your use of the Service, and information from vendors that help us operate the Service.

2. How we use information

We use information to:

provide, operate, maintain, secure, and improve the Service;
create and authenticate accounts and maintain sessions;
process media and run the AI-assisted tools you request;
store projects, templates, preferences, and workflow history;
meter usage, calculate credits, and manage subscriptions;
prevent fraud, abuse, spam, and security incidents;
troubleshoot failures and monitor performance;
comply with law, enforce our terms, and protect rights and safety; and
communicate about the Service, including transactional messages about your account, jobs, and billing.

We do not sell your personal information.

3. AI-assisted processing

When you use an AI feature, the content and instructions required for that feature may be processed by infrastructure and model providers that help us deliver the requested result. Those providers process information on our behalf to run the job you requested.

Only submit content you have the right to use. Avoid including sensitive personal information in prompts, uploads, or source media unless it is necessary for your project. We do not use your User Content to publicly train general-purpose models for unrelated third parties, except as needed to operate, secure, and improve the Service or as you otherwise direct through a feature you use.

4. How we share information

We may share information with:

Service providers that support hosting, storage, authentication, analytics, email, payments, media processing, job queues, customer support tooling, and AI inference;
Payment providers to process purchases, renewals, cancellations, and invoices;
Authorities when required by law, legal process, or to protect rights, safety, and the integrity of the Service;
Successor entities as part of a merger, financing, acquisition, or sale of assets.

Providers are permitted to use information only to perform services for us or as required by law.

5. Cookies and similar technologies

We use necessary cookies and similar technologies to keep you signed in, remember preferences, and keep the Service secure. We may also use analytics technologies to understand how the Service is used and to improve it. You can control some cookies through your browser settings. Disabling certain cookies may affect sign-in or product functionality.

6. Retention

We keep information for as long as reasonably necessary to provide the Service, maintain required records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type and account status.

You may delete supported content from the product. After account closure, we may retain limited information as required for security, tax, accounting, fraud prevention, or legal compliance.

7. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain uses of your personal information. You can also manage supported profile, security, and cookie settings in the product.

To make a privacy request, email [email protected]. We may need to verify your identity before completing a request. We will not discriminate against you for exercising privacy rights that the law grants you.

If you are in a region with a designated complaints authority, you may also have the right to lodge a complaint with that authority.

8. Security

We use administrative, technical, and organizational safeguards intended to protect information, including access controls, encrypted transport, and vendor review appropriate to the Service. No online service can guarantee absolute security. Keep your credentials confidential and use a strong, unique password.

9. International processing

layZ and its service providers may process information in countries other than the one where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.

10. Children

layZ is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, email [email protected] so we can delete it.

11. Changes to this policy

We may update this policy as the product or applicable requirements change. We will publish the revised version on this page and update the effective date. Material changes will apply going forward from the effective date.

12. Contact

For privacy questions or requests about your personal information, email [email protected].