Refund and Cancellation Policy

Effective 1 May 2026

This Refund and Cancellation Policy explains how purchases, subscriptions, credits, and cancellations work on layZ AI ("layZ", "we", "us", or "our"). It forms part of our Terms of Service.

By completing a purchase, you acknowledge that you have read, understood, and accepted this policy.

1. All sales are final

ALL SALES ARE FINAL.

layZ does not offer refunds for any products or services once a transaction has been completed, except where a non-waivable law expressly requires otherwise.

This includes, without limitation:

subscriptions and automatic renewals;
credit packs and prepaid usage;
plan upgrades, downgrades, or add-ons; and
any other paid product or service offered through layZ.

By making a purchase, you explicitly acknowledge and agree that you have read, understood, and accepted this strict no-refund policy.

No exceptions will be made, including but not limited to claims of dissatisfaction, accidental purchases, unused credits, unused time in a billing period, failure to cancel before renewal, account inactivity, or changes in personal circumstances, except where mandatory law requires a different outcome.

2. Why refunds are not available

layZ is a usage-based, compute-heavy Service. When you subscribe or buy credits, we immediately reserve and consume resources, including GPU and CPU compute, model inference, storage, bandwidth, third-party APIs, and operational capacity. Those costs are incurred whether or not you later use every credit or change your mind.

Once a purchase is completed, those resources and costs generally cannot be reversed in a commercially feasible way. For that reason, refunds are not feasible, and all completed charges remain due.

A discretionary credit adjustment, if we ever make one for a clear processing failure caused by the Service, is not a cash refund and does not create a right to future refunds.

3. Cancellation is easy

You can cancel a recurring subscription at any time. Cancellation is self-serve and takes about a minute.

Cancellation stops future renewals. It does not undo charges that have already been completed, and it does not refund the current period or restore consumed credits.

3.1 What cancellation does

When you cancel:

your subscription will not renew at the next billing date;
you keep access to paid features until the end of the current paid period, unless we state otherwise at cancellation or access ends earlier under the Terms; and
no further subscription charges will be initiated for that plan after cancellation takes effect.

3.2 Cancellation process

To cancel your subscription, follow these steps:

Click your profile picture in the top-right corner.
Select Settings.
Open Billing.
Press Manage billing.
Follow the prompts to cancel your subscription.

You can also click Billing directly from the profile menu, then press Manage billing.

The process is designed to be quick and self-serve. Complete cancellation before your next renewal date if you do not want to be charged again.

If a renewal has already been processed, that charge remains non-refundable under this policy.

4. Credits and usage

Credits, plan allowances, and similar usage units are consumed when you run tools, workflows, exports, downloads, and other billable actions. Consumed credits are not restored except where layZ elects, in its sole discretion, to adjust an account for a documented processing failure caused by the Service.

Unused credits are not convertible to cash and are not refundable.

5. Chargebacks and payment disputes

If you initiate a chargeback, payment dispute, or reversal for a purchase that is non-refundable under this policy, we may suspend or terminate access while we investigate. We may provide the payment provider with evidence of your purchase, usage, and acceptance of this policy. Unresolved or abusive disputes may result in permanent account closure.

6. Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be waived in your jurisdiction. If mandatory law requires a refund or cooling-off right in a specific situation, that law controls to the extent it applies.

7. Changes

We may update this policy as our products, pricing, or legal requirements change. We will publish the revised version on this page and update the effective date. Continued purchases or use of paid features after an update means you accept the revised policy, except where applicable law requires a different process.

8. Contact

For questions about this policy, email [email protected]. For help with billing or cancellation, email [email protected].